Refund Policy

At the Marr Clinic, we are committed to providing high-quality treatments and using only the best products and technologies to meet our clients’ aesthetic goals. Our refund policy ensures that clients have clear information on refunds in relation to treatments and product use within the clinic.

1) No Refunds on Completed Treatments

Once a treatment has been performed, we are unable to offer refunds. Each treatment is carried out by qualified professionals and is designed to achieve the best possible outcome based on individual client needs and preferences. Refunds will not be issued for any perceived dissatisfaction with results, as outcomes can vary according to individual response.

2) Product Quality and Expiration

We stand behind the quality and efficacy of all products used within the clinic. If a client has concerns about a product used in their treatment, we will evaluate the product for quality and expiration. If a product is found to be expired or faulty at the time of treatment, we will offer an appropriate resolution, which may include re-treatment or, in some cases, a partial refund.

3) Exclusions

Refunds will not be provided for the following:

• Services rendered where the product is of sound quality and has not expired.
• Dissatisfaction due to personal preference or perceived outcome.
• Any adverse effects not linked directly to the quality of the product or service provided.

4) Appointments and Cancellations

We encourage all clients to carefully consider their treatment choices and to discuss any concerns with their provider before proceeding. Refunds or credits for cancellations are handled according to our cancellation policy found here. (https://themarrclinic.com.au/cancellation-policy).

5) Contact Us

If you have any questions regarding this policy or would like to discuss an issue related to a treatment or product, please contact us directly at the Marr Clinic on (02) 6687 5202. Our team is here to assist and address any concerns to ensure the best experience possible.